Your IT, monitored and maintained every day.
Infraq runs the servers, network, cloud and security of SMEs in Tunisia for a fixed monthly fee. Every month you receive a clear report on the state of your systems.
- dc-01Active Directory99.98%
- backupNightly backupdone at 02:14
- fw-01Firewallrules up to date
- wsusWindows patches3 scheduled tonight
- siemSecurity alertsno critical
- mailEmailoperational
- 99.9%
- availability guaranteed by contract
- < 4 h
- to handle a critical incident
- 12
- security reports per year
- 2019
- founded in Tunis
What we take care of
Four areas, run by the same team and tracked in the same report.
Request a consultationSystems & Infrastructure
Linux and Windows servers, virtualisation, storage and backups: we install, secure and maintain them, on-premise or hybrid.
See detailsCloud Services
Migration to AWS or Azure, containers and cost control, with no service interruption.
See detailsNetwork Engineering
Local networks, site interconnection, VPN and firewalls, designed to stay available and easy to understand.
See detailsIT Security
Audits, threat detection, identity management and a monthly security report for management.
See details
A report every month, readable by management
You know what was done, what remains and where the risks are, without reading technical logs.
Executive summary
One page: risk level, trend, decisions to make.
Vulnerabilities
Flaws found on your servers and endpoints, ranked by severity.
Patches and work done
What was updated, and the hours used from your plan.
Recommendations
Priority actions for the coming month.
Your companyOctober 2026
Security report
- Critical vulnerabilities0
- High vulnerabilities4
- Patches applied37
- Hours used7,5 / 10
Why SMEs trust us with their IT
A price known in advance
Fixed monthly fee, billed quarterly. No surprise invoice after an intervention.
Senior engineers
Your systems are handled by engineers with production experience, not handed to juniors.
A named contact
The same engineer knows your environment and follows your requests over time.
Everything is documented
Architecture, procedures and access are documented and handed to you.
How we work
Every engagement follows the same steps, from the initial audit to day-to-day support.
Discovery & Audit
We assess your current infrastructure, identify gaps, and map your business requirements.
Architecture Design
We propose a tailored technical blueprint aligned with your goals, budget, and security posture.
Implementation
Phased deployment with minimal disruption, tested, documented, and validated at every stage.
Handover & Training
Full documentation, runbooks, and optional training for your internal team.
Ongoing Support
Continuous monitoring, proactive maintenance, and monthly security reporting under a fixed contract.
A fixed fee, a clear scope
The maintenance contract covers a monthly volume of hours and the security report. The amount is fixed and agreed with you based on the size of your systems.
Monthly maintenance plan
A fixed volume of intervention hours each month, monitoring of your systems and a monthly security report. Your team knows who to call, your management knows the cost in advance.
- Monthly hour allowance, balance carried over and tracked
- Critical incidents handled within 4 hours
- Monthly security report with an executive summary
- Patches and system updates included
- A dedicated engineer who knows your environment
- Quarterly billing in advance
- Annual infrastructure and capacity review
The amount depends on your systems: number of servers, endpoints and sites. After a first call, we send you a priced proposal.
- Intervention hours
- 10 h / month
- Security report
- Monthly
- Response SLA
- < 4 h
- Billing cycle
- Quarterly
They trust us with their IT
Infraq migrated our entire on-premise stack to a hybrid cloud in under six weeks, zero downtime, and our team barely noticed the transition. Exceptional professionalism.
The monthly security reports alone are worth the contract. We went from having no visibility into our threat landscape to having a clear, actionable dashboard every month.
Fixed pricing, senior engineers, genuine accountability. We've worked with three other IT providers in Tunis, Infraq is in a different category entirely.
Frequently asked questions
What does the monthly plan include?
A set number of intervention hours (10 h per month in the starting plan), patch management, the monthly security report and a dedicated engineer. Unused hours are carried over and tracked.
What happens during a critical outage?
Critical incidents are handled within 4 hours, ahead of any other request.
How does billing work?
The amount is fixed and billed quarterly in advance. The price depends on scope: number of servers, endpoints and sites.
Can you work alongside our IT team?
Yes. We can run all your systems or cover a specific area such as security, cloud or network. The documentation we produce is handed to your team, with training if needed.
How do we get started?
We start with an assessment of your infrastructure, then propose a priced plan suited to your environment.
Let's talk about your infrastructure
Describe your situation in a few lines. We get back to you within one business day to set up a first call.
- contact@infraq.tn
- Address
- Tunis, Tunisia
- Hours
- Mon–Fri, 08:00–18:00 CET